Phone Etiquettes

Mentors4Yuva provides an all level Phone Etiquette course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our Professional Phone Skills Course. In this Course You would learn what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more After this course, students would be able to understand the importance of Phone etiquette and the role it plays in the impressions created when dealing with a customer Mentors4Yuva would impart the most basic, but most vital techniques in handling phone calls

• You would have improved your customer service skills drastically
• would have enhanced confidence in answering the phone.
• You would be able to project a professional and positive attitude
on the phone at all times
• You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end.
a call